19 Nov Service and support from Vermeer Australia key to success for QLD hire company
R&R Hire Services purchased their first piece of equipment from Vermeer Australia late last year, and as a result of the dedicated service and support from their salesman and the trust in the now wider support and dealer network, they’ve gone on to purchase three pieces of Vermeer equipment in the past eleven months.
R&R Hire Services is based in Caboolture and is owned and operated by husband and wife team Ian and Jillanne Rodgers. They provide hire of party and trade equipment, from marquees to skid steers, with their trade customers ranging from qualified contractors hiring for a week of work, to “weekend warriors” who just need a machine for 1-2 days. Their customers are based locally in Brisbane and the Sunshine Coast, but they can often travel as far as Roma or Goondiwindi some 400kms away.
Ian says because most of their customers only hire for short-time use, they can’t afford downtime with the machines, and need to get them serviced and checked regularly between hires to make sure there aren’t any issues for their next customer.
“When you work in hire, your machines should always be on the job. And if there’s a problem or a breakdown, that’s 100% on us as the business owners to resolve. We rely on our suppliers who have the infrastructure in place to support us and our customers – including location, availability and responsiveness,” Ian says.
Ian has been working with Vermeer Australia for nearly 12 months, and when they became a part of RDO Australia Group late last year, this presented the opportunity for access to new products and more support. The RDO Australia Group now oversees Vermeer Australia, John Deere Construction and Forestry dealer RDO Equipment, and Queensland agricultural machinery dealer Vanderfield, and has over 700 staff across their 29 dealerships.
“I take comfort in the fact that if one of our machines is out on a job with a customer, locally or remotely, and there is an issue, there will be a Vermeer Australia technician only a couple of hours away. With other suppliers we’ve worked with I haven’t experienced that level of responsiveness,” Ian says.
“We know we can buy cheaper machines, but in three years’ time when we turn the machine over, it will be in a better resale position thanks to the quality and consistent service and support from the Vermeer Australia team.”
Ian and Jillanne currently own three Vermeer machines for hire – a S925TX and CTX50 Mini Skid Steer Loader, and a RTX130 Walk Behind Trencher, and have recently added a John Deere mini excavator through RDO Equipment.
“These types of compact machines are great for us to own as a hire business. Their versatility means they can be used for DIY landscaping or home maintenance jobs like cutting pavement or digging trenches. Our customers are generally looking for machines that are compact enough that they can put on a trailer and fit through their side gate.”
Ian says that their Vermeer Australia salesman, David Holec, has been a valuable partner to them since they purchased their first Vermeer machine.
“Dave isn’t just our sales rep, he’s our go-to for parts or service issues or machinery advice. He has a great work ethic and is always there when you need anything or have any questions. If we put in a call to him, he never leaves you hanging and is really quick with getting back with answers. He knows his products inside out, upside down, which makes me feel comfortable that we know what we’re getting,” Ian says.